Frequently Asked Questions
Q: What are your opening hours?
A: We are open Monday to Friday 9am - 9pm, however emails and inboxes are monitored throughout the weekend and will be actioned as quickly as possible.
Q: What is your return policy?
A: All our products go through manual quality control, however in the unlikely event you are not satisfied with your product or there is a fault that has been missed, we will refund upon receipt. Return costs not covered by Mind Ya Gratitude.
Q: How much does delivery cost?
A: Delivery starts at £2.50 within the U.K. Free delivery within the U.K. over a minimum spend of £50. Please contact us directly for overseas shipping on firstname.lastname@example.org or through our social media direct message options.
Q: How long will delivery take?
A: Parcels will be shipped within 24-48 hours and depending on choice of 1st or 2nd class, delivery will take 1-4 days.
Q: How can I contact customer service?
A: You can send us a message to email@example.com or a direct message through our social sites on Instagram or Facebook.
Q: How do I keep my bag clean?
A: Please do not wash the bags in the washing machine, wipe clean them only to guarantee a bag for life.